Management Course

Abstract

This course addresses people responsible for (part of) the work of an Award Unit or Operating Authority. It is based on the Award Development Model (ADM) and results in a partial Self-evaluation and a Development Plan for the (own) Award Unit structured along the ADM's action and results fields. Succesful attendance is a prerequisite for the different Regional Representatives' Courses.

Profile

• Abbreviation: MC

• German name: Leitungslehrgang (LL)

• Requirements: Leaders Course (LC)

• Target group: The course addresses people responsible for the work of an Award Unit or Operating Authority.

• Aim: Providing the basic skills required for (co-)leading an Award Unit or Operating Authority.

• Preparatory Homework: Short presentation of the unit's ‘Award House’ based on the ‘Six Organisational Pillars’.

• Content

• The course starts, where the Leaders Course ended: with the vision of an (local) ‘Award House’ based on the Six Organisational Pillars. Based on a Stakeholder Analysis, the Award Development Model and the linked concepts of the Award Portfolio, Self-evaluation and On-site Visits are introduced.

• On the second day, the model is then used as a general compass and an effective tool to get step by step to the main elements of the Development Plan. In this process, the model's Action and Results Fields are dealt with in respective sessions, which consist of

• An introduction of the field, whereby the topic is explained with examples to be found in the daily Award work.

• Group exercises, to be chosen from a list of different options requiring / supporting different kinds of practical skills.

• Applying what was was learnt to the corresponding element of the own Development Plan.

• In the last part of the course the preparatory work is assembled into a coherent (draft) Development Plan.

Schedule (subject to alterations, especially on the 2nd day)

• Preparatory Homework: Short presentation of the unit's ‘Award House’ based on the Six Organisational Pillars.*)

• Day 1: Fundamentals

  • 14.30 – 14.45: Introduction

  • 14.45 – 15.30: Short presentations of the local ‘Award House’

  • 15.30 – 17.00: Award Stakeholders

  • 17.00 – 18.00: Award Development Model: Overview & Guidelines

  • 18.00 – 19.00: Dinner

  • 19.00 - 19.45: Award Portfolio

  • 19.45 – 20.30: Award Development Cycle

  • 20.30 – 21.45: Self Evaluation & On-site visits

• Day 2: Action & Results Fields (Setting of priorities as appropriate)

  • 08.30 – 10.00: Fields – Results

  • 10.00 – 11.30: Fields – Leadership

  • 11.30 - 13.00: Fields – Strategy

  • 13.00 – 14.00: Lunch

  • 14.00 – 15.30: Fields – Helpers

  • 15.30 – 17.00: Fields – Partnerships & Ressources

  • 17.00 – 18.30: Fields – Processes

  • 19.00 – 20.30: Dinner

• Day 3: Development Plan

• 08.30 – 10.00: Development Plan I: First steps

• 10.00 – 11.30: Development Plan II: Fine-tuning

• 11.30 – 12.00: Roundup

*) Details are explained in one of the course circulars.

Materials and Media

• Literature

• Main Award Literature

• Award Development Model: Case Study

• Background: Introducing the EFQM Excellence Model (Kindle edition)

• Equipment & Materials

• Computer or Tablet

• Local Award Documentation: Portfolio part